FAQs
Q: How long has REED been making tools?
A: REED has been a quality hand tool manufacturer for almost 130 years, right in Erie, Pennsylvania. We are a fifth generation, family-owned company.
Q: Does REED manufacture their own tools or does someone else?
A: REED manufactures their own tools with quality workmanship and parts made in the USA. Almost all tools are made right in Erie, Pennsylvania.
Q: Where can I get parts?
A: Parts can be ordered through your local REED distributor. Parts are easily available from REED to ship to them. Find your nearest distributor on-line with the WHERE TO BUY search.
Q: Does REED's building really look like the picture on the back of the new catalog?
A: Yes, in the summer. The peak season for the ivy is summer, when the photograph was taken. The ivy is dormant in late fall and winter, and grows again each spring.
Q: How do you tell the difference between “old style” and “new style” wheel pins?
A: The "old style" wheel pins are a screw type with threads on the end whereas the "new style" wheel pins have a ball detent to hold the pin in place. There are no threads on the "new style" wheel pins. This information applies to TC1Q, TC2Q, TC3Q, TC4Q, TC5Q, and TC6Q Quick Release Tubing Cutters.
Q: Where do I send my orders?
A: Distributor orders can be emailed to [email protected] or faxed to +1-814-455-1697. REED also participates in EDI. Contact us for details.
Q: Can I get a parts breakdown?
A: Parts diagrams are on each product webpage. Or, access the whole parts collection through the Documents Library.
Q: Can I buy direct from REED?
A: REED sells only through traditional distributors and does not sell direct to end-users. We ship quickly so that the tools or parts are soon on their way to you! Find a nearby distributor by using REED's WHERE TO BUY link or by calling 800-666-3691 (US/Canada) or 1-814-452-3691 (worldwide).
Q: Is there a program available for students?
A: REED offers a vocational/technical school program discount through authorized REED distributors. Distributors and REED provide a cooperative discount to trade schools and their students. Tools should be ordered by a school purchase order or on school letterhead through a REED distributor. Ask your REED distributor to contact REED for program details.
Q: Are there detailed operation manuals available online?
A: Instruction manuals for many tools are available on the product page in the Documents tab or through the Documents Library. If you need instructions for a tool for which a PDF (downloadable) file has not yet been developed, contact REED at [email protected] and specify the tool, along with your contact information. Instruction manuals are added to the website regularly.
Q: What is your average shipping time?
A: 98% of orders ship within three business days.
Q: Are REED cutting wheels interchangeable with other brands?
A: REED offers the largest selection of cutter wheels for our cutters and for those of other manufacturers. REED has an extensive selection of cutter wheels that fit many other cutters - we have more cutter wheels to fit more applications and more brands of cutters than anyone. To find the right REED wheel for your cutter, use the Cutter Wheel Search.
Q: How can I get a catalog?
A: Pick up a REED catalog from your local distributor or contact REED direct at 800-666-3691 or 814-455-1697 or [email protected]. Many people prefer to download a PDF catalog version from the REED website.
Q: How do I find out international prices and availability?
A: Contact REED International Sales/Customer Service at telephone +1-814-452-3691 or email [email protected].
Q: Will the UPC (Universal Pipe Cutter) cut steel?
A: Yes! We have two blades that cut steel and PE very well.
Q: Do you have hydraulic UPCs?
A: No.
Q: Will the Saw It (pneumatic air saw) cut ductile iron?
A: No.
Q:What is the difference between a pipe cutter and a saw?
A: A pipe cutter is able to cut the pipe by circling the pipe. There is a cutting blade or cutter wheel that the user advances each rotation that the cutter moves around the pipe. Since the cutter moves around the pipe, the cutter maintains the shape of the pipe. The pipe cutter also makes a straight cut which means the edge of the pipe is quite smooth when the cut is complete. Use of a pipe cutter is better for long-term use of the pipe as the pipe has not been deformed during the cutting process. And, the pipe ends are smooth and require less deburring or beveling before use. Pipe cutters can have anywhere from one cutting blade to four cutting blades. Some models may have more cutting points, but one cutter wheel and four cutter wheels are the most common configuration. A pipe saw will cut from the top or bottom of the pipe, much like slicing a loaf of bread. A saw tends to leave a jagged cut. A pipe saw can deform the pipe as it cuts and presses down (or up) on the pipe as it separates. It is not the best choice for the long-term health of the pipe.
Q:What tool do I need to cut large-diameter pipes?
A: To determine the best tool to cut large diameter pipe, the operator must know the pipe type, diameter and wall thickness of the pipe. With these details, the operator can search for a compatible solution. REED offers an online "cutter finder" tool to identify the cutters which best fit by pipe type and pipe diameter.
Q: How do I choose the right blade for my tube cutter?
A: REED has a Cutter Wheel Search feature to help you find the right replacement blade for your REED cutter or those of other manufacturers. You will need to know the brand and model number of your existing cutter. And, you will get the best blade by choosing the application from the REED selection guide.
Q: Are there specific blades for PVC pipe cutters?
A: Yes, blades for cutting PVC are specially designed with a thin profile and a non-stick coating to allow the pipe wall to separate as you cut. REED offers a range of cutter wheels and blades for PVC; check the Accessories tab of any REED cutter page for details.
Q: How do I properly deburr PVC pipes after cutting?
A: Deburring to remove kerf waste is an important step in pipe preparation. The best tools, like REED DEB4 and DEB1 series turn around the pipe end to give a consistent chamfer. To see this in action, watch REED videos.
Q: Where can I buy high-quality pipe reamers and plumbing tools online?
A: Wholesalers that service the professional trades generally offer online sales. REED partners with distributors that provide this service. The benefit of using an authorized distributor to make an online purchase is the service before and after the sale. If the operator has questions, the distributor staff provides product knowledge to solve jobsite tool issues. They assist with product recommendations, source needed parts, and even provide product demonstrations.
Q: Where can I buy REED outside of the United States?
A: Check the WHERE TO BUY on this website. REED offers a great search and provides that search option in a variety of languages.
Q: What is REED's address?
A: SHIPPING ADDRESS: Reed Manufacturing, 1425 W. 8th Street, Erie, PA 16502
USA MAILING ADDRESS: Reed Manufacturing, PO Box 1321, Erie, PA 16512 USA
Q: What is the current date on the REED price book?
A: October 5, 2025 is the current effective date on pricing for US/Puerto Rico/Canada. For international pricing, the current price book date is April 1, 2026.
Q: Are parts available for obsolete tools?
A: To check the availability of parts for an obsolete tool, please contact REED at 800-666-3691. Many parts for tools that have been obsolete for over 10 years are no longer available.
Q: Can you use an extension chain on a REED chain wrench?
A: REED does not sell extension chains and does not recommend using them. We do, however, sell replacement chains.
Q: Where can I see REED's Warranty?
A: Find the warranty here: REED Warranty
Q: How do I submit a warranty claim?
A: To submit a warranty claim contact REED through phone (800-666-3691), fax (800-456-1697) or e-mail ([email protected]) and request an RMA (Returned Material Authorization) number. Please have the model number and a brief description of the defect ready when requesting an RMA.